Frequently Asked Questions
Welcome to the tanneryboots.com FAQ page! We’ve compiled answers to some of the most commonly asked questions about our products and services. If you need more information, feel free to reach out to us.
How do I find the right size?
Finding the right size is crucial to ensure your boots are comfortable and supportive. We recommend measuring your foot and comparing it with our sizing guide available on each product page. If you’re still unsure, you can always contact our customer service team for personalized advice on sizing.
What is your return policy?
We want you to love your tanneryboots.com purchase, but if you’re not satisfied, you can return or exchange them within 30 days of receiving your order. To start the return process, visit our returns page at tanneryboots.com and follow the instructions. Please ensure that the boots are in unworn condition.
Can I change or cancel my order?
If you’ve placed an order and would like to make changes or cancel it, please get in touch with us as soon as possible. Orders are processed quickly, so we cannot guarantee that changes can be made once the order is confirmed. Visit tanneryboots.com to contact customer service for further assistance.
Do you ship internationally?
Yes! We’re happy to offer international shipping to most countries. Shipping costs and delivery times vary based on the destination. To get more details, visit the shipping section on our website at tanneryboots.com.
How do I care for my tanneryboots.com?
Proper care will extend the life of your boots. We recommend cleaning them regularly and conditioning the leather to keep it soft and supple. Avoid wearing them in extreme conditions, and store them in a cool, dry place when not in use. For more care tips, check out our detailed guide at tanneryboots.com.
Are the materials used in your boots sustainable?
At tanneryboots.com, we are committed to using high-quality, sustainable materials. Our boots are made from premium leather sourced responsibly, and we continually strive to reduce our environmental impact. Learn more about our sustainability practices on our website at tanneryboots.com.
What should I do if I have a problem with my order?
If you experience any issues with your order, please don’t hesitate to reach out to our customer support team. We’ll do our best to resolve any problems promptly. Visit our support page at tanneryboots.com to get in touch.
Can I sign up for email updates?
Yes! Stay up to date with the latest tanneryboots.com news, new product releases, and special promotions by signing up for our newsletter. You can sign up directly on our website at tanneryboots.com.
Are tanneryboots.com covered by a warranty?
Our boots are crafted to last, but if you encounter any issues with craftsmanship or materials, please contact us. We offer a warranty for defects in materials or workmanship, and we will guide you through the process of resolving the issue. Visit our warranty page at tanneryboots.com for more details.